Frequently Asked Questions

Here are some frequently asked questions regarding Orderly.

If we missed something or if you would just like to get in touch, please don't hesitate to contact us.

What is Orderly?

Orderly is a service that allows individuals to easily shop around for healthcare, understand their benefits, search for doctors, and more, simply by asking their questions via any text-based interface. Currently, Orderly is supported on SMS (text message), a web-based chat application, and soon we’ll be available on Slack.

How does Orderly work?

Orderly is an artificially intelligent, learning software that we built to understand and easily answer any complicated healthcare questions you might have. While Orderly is still in its infancy, with more people asking it questions, the better the answers will become.

How do I create an account with Orderly?

Orderly is currently only available to the employees or members of customers and insurance companies that have signed up to pilot the Orderly service. If your employer or insurance company offers Orderly, you are able to sign up to access the Orderly service. To start using it, sign up at and select you company or employer on the dropdown menu. You will then be able to create an account and connect your cell phone to begin asking questions of Orderly either via the web chat window or by texting a phone number that you can save in your cell phone contacts.

How do I use Orderly?

To use Orderly, simply ask it questions like you would ask a human. For example, you can ask a question like “what is the price of vicodin?” or “am I covered for an MRI?” and it will respond as though you are chatting with a human. When the software doesn’t understand or doesn’t give you the answer you’re looking for, you will be directed to a human that will help answer your question. If at any time you want human help, you can respond to any prompt with “#help” to be immediately directed to a human.

What kinds of questions can I ask Orderly?

For now, we can only support three main use cases on a limited basis:

  • Finding the lowest price for prescription medication (e.g. “How much is amoxicillin?”)
  • Searching for an in network doctor (e.g. “Find me a pediatrician.”)
  • Asking about coverage and benefits (e.g. “Am I covered for an MRI?”)

Initially, the system won’t be able to understand every question, but the system learns every time it fails and should get much better very quickly as more people use it.

Soon, we will also be able to search more sophisticated inquiries or comments, taking context from the user. For example, we will be able to allow you to shop around for the lowest price on X-rays or lab tests, let you know the last time you went to a dentist, and provide you with support in choosing your plan during open enrollment.

Is my data secure?

Orderly stores data in HIPAA compliant, encrypted databases online, using state of the art technologies and encryption technologies.

To put into perspective the level of security employed to protect your data, let's assume the NSA were able to acquire $100 TRILLION worth of supercomputers. These supercomputers, guessing billions of combinations per second, would take trillions of millennia in order to guess the correct key to decrypt just a single table of your data.

That is not a misprint. Rest assured, your data is safe with us.

Who else can see my data?

Put simply, no one. Period. You are the only person who is able to access secure, personally identifiable data such as claims history, details on doctors’ visits, etc. The Orderly team maintains strict guidelines with respect to data security. Members of the company only have access to completely anonymized claims data, none of which have any protected health or identifiable information associated with them.

Can my employer access any of my data through Orderly?

Absolutely not! Orderly does not provide any identifiable or personal data to employers or insurers that they do not already have the ability to access. Your data is protected by law so that Orderly is under no obligation to relinquish your private data.